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How
will the pet sitter know how to care for my pets?
A free consultation is held by the business owner at your
home to meet you, your pets, and get all of the pet care
instructions needed for all future pet sits.
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Will
I be able to meet the pet sitter that is to care for my
pets?
The initial
consultation is with the business owner, Melissa Kauffman.
However, a free 15 minute visit is offered for you to meet
the actual pet sitter once the initial consultation is
completed.
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I
only have cats. They can go a few days without attention.
Can I just schedule visits for every other day?"
A Pet's Best
Friend is a proud member of Pet Sitters International. PSI
has a list of standards of excellence it expects its
members to follow and expects its members to visit pets at
least once every 24 hours to ensure that the pets are
physically well and are not in need of medical attention.
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What
happens with the key once the pet sits are completed?
Generally, we
keep your key on file to use for all future pet sits. This
allows you to schedule pet sits without having to
reconnect with us for key delivery. However, we can also
return your key after each trip if necessary.
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How
is payment handled?
Payments are
to be mailed directly to A Pet's Best Friend™ just
prior to
your departure. This allows easy bookkeeping and prevents
the pet sitters
from having to handle checks. Clients that schedule
multiple midday dog
walks on a regular basis are billed by email at the end of
each month.
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Should
gratuity be left for pet sitters?
Gratuity is
always greatly appreciated, but not expected. Tipping is
customary in the pet care industry and the sitters
graciously accept tips
as a show of appreciation for their dedication and hard
work. This of
course remains a personal option and we do consider
exceptional pet care
to be a part of our job. If you would like to provide
gratuity to your pet
sitter, include it in your payment to A Pet's Best Friend
and the gratuity
will be paid accordingly.
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What
happens if I return from my trip early and don't need
scheduled pet sits?
Please call A
Pet's Friend™ as soon as you know that you will be
returning
home. If you reach us soon enough, we can cancel any
unnecessary pet sits
and pay you back the difference owed. However, if you do
not contact us
within 24 hours before your next scheduled pet sit, there
will be a $10
fee. Because we have many clients scheduled during
holidays, if your
holiday pet sits are cancelled less than one week prior to
your scheduled
pet sits, 50% of the cost of scheduled sits is charged.
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How
early in advance do I need to schedule pet sits?
We have no
required advance notice. As soon as you make your travel
plans, please call or email us. However, if you call the
day before and we have an opening, we'll be happy to take
care of your pets! For holiday pet sits it is wise to call
at least 2 months in advance.
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What
if the pet sitter has a personal emergency while taking
care of my pets?
A Pet's Best Friend™ has many other pet sitters in
addition to the
business owner. So, if one pet sitter cannot attend to
your pets, another pet sitter will be sent to care for
them. Your pets will never be left uncared for.
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